| Materials & Authenticity |
How can I verify the authenticity of gemstones and precious metals? |
All our main gemstones come with authoritative certificates (e.g., GIA, IGI, NGTC) with verifiable serial numbers online. Precious metals (gold, platinum, karat gold) meet national purity standards and are clearly hallmarked. You are welcome to have them independently tested; we offer a full refund if found non-genuine.
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What does diamond 4C mean? How do I choose? |
4C is the international standard for diamond quality: Carat, Color, Clarity, Cut. For everyday wear, we recommend: Color H or above (near colorless), Clarity SI1 or above (eye-clean), Cut 3EX (ideal cut for maximum brilliance). Detailed 4C specifications are provided for every diamond.
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| Sizing & Wearing |
How do I find my ring size? |
We offer a free ring sizer or detailed measuring guide. We recommend measuring in the evening when fingers are slightly larger for a comfortable fit. An international size chart is available on product pages. Contact us for assistance if unsure.
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Can I wear jewelry while showering or exercising? |
Not recommended. Shampoos, lotions, and sweat can damage metals and gemstones. Impacts during exercise may loosen stones or cause damage. We suggest "last on, first off"—avoid chemicals and rough activities.
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| Care & Repair |
How should I clean my jewelry at home? |
For simple cleaning, use a soft brush with mild diluted dish soap, rinse with clean water, and pat dry with a soft cloth. Ultrasonic cleaners are suitable only for certain gems (like diamonds); avoid for pearls, emeralds, or gems with inclusions. Professional cleaning is recommended periodically.
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| Custom & After-Sales |
Do you offer custom jewelry? How long does it take? |
Yes, we offer personalized custom services (engraving, redesign, stone replacement). Custom orders typically take 15-30 business days, depending on complexity. Please contact us to discuss your vision.
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Do you provide after-sales repair and resizing? |
We offer lifetime basic maintenance (cleaning, polishing, prong checking) for purchased jewelry. Resizing, replacing small stones, and other services may incur material/labor costs. For non-quality issues, return shipping is at the customer's expense.
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